Frequently Asked Questions

Last Updated: September 18, 2026

1. What products does Vustronexis offer?

Vustronexis offers print-on-demand apparel in four main categories:

• T-shirts
• Baseball jerseys
• Hawaiian shirts
• Hoodies

Product designs, sizes, colors, materials, and availability may vary by item. Please review the applicable product page before ordering.

2. What sizes do you offer?

Available sizes vary by product and apparel style.

We recommend reviewing the size chart on each product page and comparing the measurements with a similar garment you already own.

If you need help understanding sizing information, please contact us before placing your order.

3. What materials are your products made from?

Materials vary depending on the product. Our apparel may use cotton, polyester, fabric blends, fleece, or other materials suitable for the specific style.

Please review the product description for the most accurate information about materials, fit, features, and care instructions.

4. Are your products made to order?

Yes. Many Vustronexis products are created through a print-on-demand process.

This means the product is generally produced after your order has been placed and payment has been successfully confirmed.

Because products are made to order, production time is required before shipment.

5. Where do you ship?

Vustronexis currently accepts and ships orders only within the United States.

We do not currently accept orders with shipping addresses outside the United States.

6. How long does production take?

Our estimated production time is:

2–5 business days

Production time begins after payment confirmation and any required order verification.

Business days do not include weekends or public holidays. Production may take longer during peak periods, major holidays, or unexpected fulfillment delays.

7. How long does shipping take?

Estimated shipping time within the United States is:

5–7 business days

This estimate begins after production has been completed and the package has been transferred to the shipping carrier.

Delivery times are estimates and may be affected by carrier delays, severe weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

8. How much does shipping cost?

Our standard shipping fee is:

$6.50 USD per order

The applicable shipping charge will be displayed during checkout before payment is completed.

9. Will I receive tracking information?

Yes. Tracking information will normally be sent to the email address used during checkout within:

24–48 hours after your order has been shipped

Tracking may not update immediately after the number is created because the carrier may need additional time to scan the package.

10. Can I cancel or modify my order?

You may request an order cancellation, address correction, recipient update, or certain product changes within:

12 hours after placing the order

Please contact us as soon as possible at support@vustronexis.com.

Because our products are made to order, changes or cancellations may no longer be possible once production or fulfillment has begun.

11. What if I receive a damaged, defective, or incorrect item?

Please contact us within:

30 days of delivery

Include:

• Your full name
• Order number
• A description of the issue
• Clear photographs or videos showing the problem
• A photograph of the shipping label or packaging when relevant

We will review the information and determine whether the order qualifies for a replacement, refund, or another appropriate resolution under our Return and Refund Policy.

Please do not return an item before contacting us and receiving instructions.

12. What is your return policy?

An order may qualify for a return, replacement, or refund when:

• The product has a confirmed manufacturing defect
• The product arrived damaged
• The wrong product, size, color, design, or quantity was delivered
• The package was confirmed lost during transportation
• Another condition in our Return and Refund Policy applies

Because many products are made to order, returns based only on change of mind, personal preference, or an incorrect size selected by the customer are generally not accepted unless otherwise required by applicable law.

13. What if tracking says “Delivered” but I cannot find my package?

Please first:

• Check entrances, porches, mailrooms, and nearby delivery areas
• Ask household members or neighbors
• Contact building management or reception where applicable
• Contact the shipping carrier
• Confirm that the shipping address on your order was correct

If the package is still missing, please contact us. We will review the tracking information and assist with a carrier investigation where possible.

14. What payment methods do you accept?

Available payment methods may include:

• PayPal
• Major credit cards
• Major debit cards
• Card payments processed through Stripe

The payment options shown during checkout are the methods currently available for your transaction.

Vustronexis does not directly store customers’ complete credit or debit card numbers.

15. Do I need to pay sales tax?

Applicable sales tax may be calculated and displayed during checkout based on the order and shipping destination.

Please review the complete order total before submitting payment.

16. How should I care for my apparel?

Care instructions may vary depending on the product, fabric, and printing method.

Please follow the care instructions shown on the product page or garment label. In general, customers should avoid harsh bleach, excessive heat, and ironing directly over printed artwork unless the product instructions specifically allow it.

17. How can I contact customer support?

Vustronexis

Address:
131 Continental Dr, Suite 305
Newark, DE 19713
United States
Email:
support@vustronexis.com
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout.