Shipping Policy
Last Updated: September 18, 2026
Thank you for shopping with Vustronexis.
Many of our T-shirts, baseball jerseys, Hawaiian shirts, and hoodies are made to order through a print-on-demand process. This means production time is required before an order can be shipped.
This Shipping Policy explains our production time, shipping fees, estimated delivery times, tracking, address changes, and delayed or missing packages.
1. Shipping Destinations
Vustronexis currently accepts and ships orders only within the United States.
We do not currently accept orders with shipping addresses outside the United States.
2. Production Time
Our estimated production time is:
2–5 business days
Production generally begins after payment has been successfully confirmed and any required order verification has been completed.
Business days do not include weekends or public holidays.
Production may take longer during peak periods, major holidays, unusually high order volume, product availability issues, or unexpected fulfillment delays.
Production time is separate from shipping transit time.
3. Estimated Shipping Time
After production is completed and the package is transferred to the shipping carrier, estimated shipping time within the United States is:
5–7 business days
Delivery times are estimates and are not guaranteed.
Actual delivery may be affected by:
- Carrier delays
- Severe weather
- Public holidays
- High seasonal shipping volume
- Remote delivery locations
- Incorrect or incomplete shipping information
- Transportation disruptions outside our reasonable control
Please remember that production time and shipping time should be added together when estimating total delivery time.
4. Shipping Cost
Our standard shipping fee is:
$6.50 USD per order
The applicable shipping charge will be displayed during checkout before payment is completed.
Additional charges may apply when a package must be redirected, returned, or reshipped because of incorrect customer-provided information or another delivery issue.
5. Sales Tax
Applicable sales tax or other required charges may be calculated and displayed during checkout based on the order and shipping destination.
Please review the complete order total before submitting payment.
6. Order Tracking
Tracking information will normally be sent to the email address used during checkout within:
24–48 hours after the order has been shipped
A tracking number may not update immediately after it is created. The shipping carrier may require additional time to scan the package and display the first tracking event.
If you have not received tracking information after the estimated production period, please check your spam or junk folder and confirm that the email address provided during checkout was correct.
7. Multiple Packages
Products in the same order may sometimes be produced or fulfilled at different facilities.
As a result:
- Products may arrive in separate packages
- More than one tracking number may be provided
- Packages may arrive on different dates
A separate shipment does not necessarily mean that an item is missing.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please check your recipient name, street address, apartment or unit number, city, state, ZIP code, and telephone number when requested.
Vustronexis may be unable to provide a refund or free replacement when a delivery problem is caused by incorrect, incomplete, or outdated information provided by the customer.
9. Address Changes and Order Cancellations
You may request an address correction, order change, or cancellation within:
12 hours after placing the order
Please contact:
Please include your full name, order number, email address used during checkout, and the requested change.
Because our products are made to order, changes or cancellations may no longer be possible once production, printing, fulfillment, or processing has begun.
Submitting a request within 12 hours does not guarantee that the requested change can be completed.
10. Delayed or Lost Packages
Shipping delays may occur because of carrier operations, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
If your package is significantly delayed or tracking has not updated for an unusually long period, please contact us with:
- Your full name
- Order number
- Tracking number
- Shipping address
- A description of the issue
We may ask you to cooperate with a carrier investigation.
If the carrier confirms that a package was lost in transit, the order may qualify for a replacement, refund, or another appropriate resolution under our Return and Refund Policy.
11. Package Marked “Delivered” but Not Received
If tracking shows that your package was delivered but you cannot locate it, please:
- Check entrances, porches, mailrooms, and nearby delivery areas
- Ask household members or neighbors
- Contact building management where applicable
- Contact the shipping carrier
- Confirm that the shipping address on your order was correct
If the package remains missing, please contact us.
Each claim will be reviewed using the tracking record, carrier response, delivery confirmation, and other available information. A package marked as delivered does not automatically qualify for a refund or replacement.
12. Failed Delivery and Returned Packages
A package may be returned because of:
- An incorrect or incomplete address
- Repeated failed delivery attempts
- An unclaimed package
- Recipient refusal
- Restricted delivery access
If a package is returned because of customer-provided information or failure to receive the shipment, additional shipping charges may apply before reshipment.
Original shipping charges may not be refundable in these situations.
13. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within:
30 days of delivery
Please provide:
- Your full name
- Order number
- A description of the issue
- Clear photographs or videos showing the problem
- Photographs of the packaging when relevant
- A photograph of the shipping label when relevant
Please do not return a product before contacting us and receiving instructions.
Eligible claims are handled according to our Return and Refund Policy.
14. Contact Us
Vustronexis
Address:
131 Continental Dr, Suite 305
Newark, DE 19713
United States
Email:
support@vustronexis.com
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)