Return and Refund Policy
Last Updated: September 18, 2026
At Vustronexis, we want customers to receive the product they ordered in good condition.
Because many of our T-shirts, baseball jerseys, Hawaiian shirts, and hoodies are made to order through a print-on-demand process, return and refund eligibility depends on the reason for the request.
Nothing in this policy limits any consumer right that cannot be excluded under applicable law.
1. 30-Day Claim Period
Please contact us within:
30 days from the date of delivery
for damaged, defective, incorrect, or otherwise eligible products.
The carrier’s delivery record will normally be used to determine the delivery date.
2. Eligible Issues
An order may qualify for a replacement, refund, or other appropriate resolution when:
- The product has a confirmed manufacturing defect
- The product arrived damaged
- The wrong product was delivered
- The design, size, color, or quantity received does not match the confirmed order
- An item is missing from the delivered order
- The shipping carrier confirms that the package was lost in transit
- We are unable to produce or ship the ordered product
- Another issue qualifies under applicable law
3. Damaged or Defective Products
Examples of potentially eligible issues include:
- Significant printing defects
- Major artwork misalignment
- Holes, tears, stains, or damage present upon delivery
- Incorrect seams or construction
- A product materially different from its description
Minor variations in color, print placement, artwork scale, fabric texture, or garment measurements that naturally result from the production process are not necessarily considered defects.
4. Made-to-Order Products
Many Vustronexis products are made specifically after an order is placed.
Unless otherwise required by law, we do not normally accept returns, exchanges, or refunds solely because:
- You changed your mind
- You no longer want the product
- You selected the wrong size
- You selected the wrong color, design, or product option
- The product does not match a personal style preference
- You ordered the wrong quantity
Please review the product description, available options, and size chart carefully before ordering.
5. Size-Related Issues
An item is not normally considered defective when the size received matches the size ordered and the measurements fall within reasonable production tolerances.
A size-related claim may qualify when:
- The size received is different from the size ordered
- The garment is incorrectly labeled
- The measurements materially differ from the applicable size chart
6. Non-Eligible Situations
Unless otherwise required by applicable law, we may be unable to approve a refund or replacement for:
- Change of mind or buyer’s remorse
- An incorrect size or option selected by the customer
- An incorrect or incomplete shipping address provided by the customer
- Damage occurring after delivery
- Improper washing, drying, ironing, bleaching, or care
- Normal wear and tear
- Accidental damage or misuse
- Unauthorized alterations or repairs
- Minor production variations that are not defects
- Requests submitted outside the applicable claim period
- Failure to provide reasonably requested evidence
- Unauthorized returns
7. How to Submit a Claim
To request a return, replacement, or refund, contact:
Please provide:
- Your full name
- Order number
- Email address used during checkout
- A clear description of the issue
- Clear photographs or videos showing the problem
- A photograph of the product label when relevant
- A photograph of the shipping package or label when relevant
Please do not send complete card numbers, card security codes, passwords, or other sensitive payment credentials by email.
8. Review Time
We normally aim to review a complete claim within:
2–3 business days
Additional time may be required if we need more information, need to contact a production partner, or need to complete a carrier or payment investigation.
9. Available Resolutions
Depending on the circumstances, an approved claim may result in:
- A replacement product
- Reshipment of the correct product
- A refund for the affected product
- A refund for the entire order when appropriate
- Another reasonable resolution agreed with the customer
We will not replace an item with a materially different product without your agreement.
10. Return Authorization
Please contact us and receive return instructions before sending any product back.
Do not send returns to our business mailing address unless our support team specifically instructs you to do so.
If a physical return is required, we will provide the appropriate return address based on the product and fulfillment location.
Unauthorized returns or products sent to an incorrect address may not be received or processed.
11. Return Shipping Costs
If a physical return is required because of a confirmed manufacturing defect, damaged product, incorrect item, or other fulfillment error, Vustronexis will normally provide a prepaid return label or reimburse reasonable authorized return shipping costs.
Please do not purchase return postage before receiving instructions from us unless specifically authorized.
Customer-preference returns are not normally accepted. If we approve an exception for an issue not caused by Vustronexis, the customer may be responsible for applicable return or reshipment costs.
We do not charge a restocking fee for approved eligible returns.
12. Refund Processing
Approved refunds are normally issued to the original payment method.
We aim to initiate approved refunds within:
10 business days after refund approval
After the refund is submitted, your bank, card issuer, Stripe, PayPal, or other payment provider may require additional time to make the funds available.
13. Original Shipping Fees
Original standard shipping charges may be refunded when the entire order is refunded because of a confirmed Vustronexis or fulfillment error, or when required by applicable law.
Original shipping charges may not be refundable when the issue resulted from customer-provided information, a discretionary return exception, an unclaimed package, or additional reshipment expenses caused by customer error.
14. Lost or Missing Packages
If tracking indicates that a package may be lost, please contact us with your order number, tracking number, and shipping address.
If the carrier confirms that the package was lost in transit, the order may qualify for a replacement, refund, or another appropriate resolution.
A package is not automatically considered lost because tracking has not updated for a short period.
15. Package Marked “Delivered” but Not Received
If tracking shows that a package was delivered but you cannot locate it, please:
- Check entrances, porches, mailrooms, and nearby delivery areas
- Ask household members or neighbors
- Contact building management where applicable
- Contact the shipping carrier
- Confirm that the shipping address on your order was correct
If the package remains missing, please contact us.
Each claim will be reviewed using tracking information, delivery confirmation, carrier investigation results, and other available evidence. A package marked as delivered does not automatically qualify for a refund or replacement.
16. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If a package cannot be delivered because of an incorrect or incomplete customer-provided address:
- A refund may not be available
- Original shipping fees may not be refundable
- Additional reshipment charges may apply
If you need to correct your shipping address, contact us within:
12 hours after placing the order
Address changes are not guaranteed once production or fulfillment has begun.
17. Order Cancellations and Changes
You may request an order cancellation, shipping address correction, recipient update, or certain product changes within:
12 hours after placing the order
Send requests to:
Because our products are made to order, changes or cancellations may no longer be possible once production, printing, fulfillment, or processing has begun.
Submitting a request within 12 hours does not guarantee that it can be completed.
18. Contact Us
Vustronexis
Address:
131 Continental Dr, Suite 305
Newark, DE 19713
United States
Email:
support@vustronexis.com
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)